Delivery Terms

Delivery Policy

Last Updated: 08/09/2026

At Island Spirit Whisky Shop, we aim to dispatch all orders as quickly as possible while ensuring that every parcel is carefully and securely packaged for transit.

As we are located in the Scottish Islands, adverse weather and transport disruption can occasionally affect collections and delivery times. While these circumstances are outside our control, we will always do our best to minimise disruption and assist you if a delay occurs.

This Delivery Policy should be read alongside our Terms & Conditions and Returns & Refunds Policy.

1. Delivery Area

We currently deliver to addresses within the United Kingdom only.

We do not currently offer international delivery or Click & Collect.

Orders are delivered using Royal Mail, Parcelforce or another suitable delivery provider where necessary.

Certain UK locations may experience longer delivery times due to their location or the services available from our delivery providers.

2. Processing and Dispatch Times

Orders placed before 12:00pm on a working day are usually dispatched the same day.

Orders placed:

after 12:00pm;
on a weekend; or
on a UK bank holiday

will normally be dispatched on the next working day.

During particularly busy periods, promotions, seasonal periods or public holidays, processing and dispatch may take slightly longer.

Dispatch times are estimates and are not guaranteed.

Once your order has been dispatched, you will receive confirmation where applicable, together with tracking information where available.

3. Standard Delivery

Our current standard delivery charges are:

Order Size	Delivery Service	Customer Cost
Single Bottle	Royal Mail Tracked 48, Signed For	£6.00
Two Bottles	Royal Mail Tracked 48, Signed For	£9.99
3–5 Bottles	Parcelforce Express 48, Tracked & Signed For	£12.99
6–10 Bottles	Parcelforce Express 48, Tracked & Signed For	£15.99

Delivery times are measured from dispatch rather than from the time your order is placed.

Please note that delivery service names refer to the service provided by the relevant carrier and do not constitute a guarantee that your parcel will arrive within a specific period.

4. Express Delivery

Where available, you may select an express delivery service during checkout.

Our current express delivery charges are:

Order Size	Delivery Service	Customer Cost
Single Bottle	Royal Mail Tracked 24, Signed For	£7.50
Two Bottles	Royal Mail Tracked 24, Signed For	£12.00
3–5 Bottles	Parcelforce Express 24, Tracked & Signed For	£14.00
6–10 Bottles	Parcelforce Express 24, Tracked & Signed For	£17.99

Express delivery relates to the delivery service used after your order has been dispatched and does not guarantee same-day dispatch.

Orders must still meet the processing and dispatch times outlined in Section 2.

5. Orders of More Than 10 Bottles

For orders containing more than 10 bottles, delivery charges may vary depending on the size, weight and number of parcels required.

Any applicable delivery charge will be displayed during checkout where available.

If we are unable to calculate an appropriate delivery charge automatically, we may contact you before dispatch.

6. Tracking Your Order

Where a tracked delivery service is used, tracking information will normally be provided once your order has been dispatched.

Tracking information is supplied by the delivery provider and may take some time to update after the parcel has been collected from us.

Please contact us if you experience any problems tracking your delivery.

7. Alcohol Deliveries and Age Verification

As we sell alcoholic products, deliveries containing alcohol must only be received by a person who is legally permitted to receive alcohol.

Our delivery providers may request photographic identification to verify the recipient's age.

We operate a Challenge 25 policy where appropriate. If the recipient appears to be under 25, they may be asked to provide acceptable photographic identification confirming that they are at least 18 years old.

Acceptable identification may include:

a valid passport;
a valid UK driving licence; or
another recognised government-issued photographic proof of age.

If satisfactory proof of age cannot be provided when requested, delivery may be refused.

Please refer to the Age Verification and Legal Eligibility section of our Terms & Conditions for further information.

8. Delivery Addresses

Customers are responsible for ensuring that the delivery address provided when placing an order is complete and accurate.

Please check your delivery information carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We will try to amend the address where possible, but we cannot guarantee that changes can be made once an order has been processed or dispatched.

We cannot accept responsibility for delivery problems resulting from incorrect or incomplete information supplied by the customer, except where otherwise required by law.

9. Failed Deliveries

If delivery cannot be completed, the delivery provider may:

attempt redelivery;
leave instructions for arranging another delivery;
take the parcel to a local delivery office or collection point; or
return the parcel to us.

The exact procedure will depend on the delivery provider and service used.

If an order is returned to us because:

the recipient was unavailable;
the parcel was not collected;
an incorrect or incomplete address was provided;
delivery was refused; or
satisfactory age verification could not be completed,

we may deduct reasonable delivery and return costs from any applicable refund, or require payment of an additional delivery charge before the order is resent.

10. Damaged Orders

We take great care to package bottles securely. However, damage can occasionally occur during transit.

If your parcel appears to have been damaged during transit, we recommend contacting us before refusing delivery where it is safe and practical to do so.

In many cases, accepting the parcel and providing photographs of the packaging and contents allows us to investigate the issue more quickly and assists with any claim made against the delivery provider.

If your order arrives damaged, please contact us as soon as reasonably possible.

We may ask you to provide:

your order number;
photographs of the damaged item or items;
photographs of the outer packaging;
photographs of the internal packaging;
photographs of the shipping label.

Please retain the damaged goods and all packaging until we confirm that they can be disposed of, as the delivery provider may require them for inspection.

We will resolve damaged orders in accordance with our Returns & Refunds Policy and your statutory rights.

11. Missing Items

If your parcel arrives but an item appears to be missing, please contact us as soon as reasonably possible.

Please provide your order number and details of the item you believe is missing.

We may ask you to retain the parcel and packaging while we investigate.

Once we have investigated the issue, we will arrange an appropriate replacement or refund where applicable.

12. Missing or Lost Parcels

If your order has not arrived within the expected delivery period, please check the tracking information provided by the delivery carrier.

If tracking does not resolve the issue, please contact us and we will investigate the delivery with the carrier.

A parcel may need to be considered officially lost by the delivery provider before we can complete certain claims or issue a replacement.

Where an order is confirmed as lost in transit, we will arrange an appropriate replacement or refund in accordance with your statutory rights.

13. Delivery Delays

Delivery estimates are provided in good faith but are not guaranteed.

Deliveries may occasionally be delayed by circumstances outside our reasonable control, including:

severe weather;
ferry or transport disruption;
carrier delays;
industrial action;
unusually high parcel volumes;
public holidays;
events affecting the national transport network.

Due to our location in the Scottish Islands, severe weather and disruption to ferry, air or road transport can occasionally delay outgoing parcels.

Where possible, we will keep customers informed of significant delays affecting their orders.

We appreciate your patience when circumstances outside our control affect delivery times.

14. Delivery Charges

Delivery charges are displayed during checkout before you complete your purchase.

We reserve the right to amend our delivery prices and available delivery services from time to time.

Any changes will not affect orders that have already been accepted.

The delivery charge shown and agreed at checkout will apply to your order.

15. Contact Us

If you have any questions regarding delivery or require assistance with an existing order, please contact us.

Island Spirit Whisky Shop

Email: [Email Address]

Telephone: [Telephone Number]

Address: [Business Address]

When contacting us about an existing order, please provide your order number where possible so that we can assist you more quickly.

Policy Review

This Delivery Policy is reviewed periodically to ensure that it remains accurate and reflects our current delivery services, pricing, business practices and applicable legislation.

The latest version will always be available on our website.